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FAQ (Frequently Asked Questions)

  • How do I add an authorized pick up?

    In Eleyo, any user account listed as a parent of the child will automatically be listed as an authorized pickup. To add additional family members/relationships as an authorized pickup for your child in Eleyo, use these steps:

    1. Navigate to your program's Eleyo site and click Sign In.
      The Sign In page is displayed.
    2. Sign into your account.
      Your Dashboard is displayed.
    3. Under "Your Accounts" select the desired Child Care Account.
    4. Under "Account Management" click Manage Authorized Pickups.
    5. Click Add Authorized Pickup.
      6. If you have already created the family member/relationship in Eleyo, click the "Person" drop-down and select them from the list that is presented. Enter or update the person's phone number, then clickSave Authorized Pickups.
      If you have not created the family member/relationship, click the "Person" drop-down and select Other. Enter the person's name, phone number, and optionally add a note to describe the person (such as uncle, grandparent, or friend), then click Save Authorized Pickups.

    View detailed instruction here Adding Emergency Contacts and Authorized Pickups

  • How do I disenroll my student from care?

    Withdrawal requests must be received prior to the 10th of the month. No changes will be allowed after April 1st, 2026 for the 2025-2026 school year and April 1st, 2026 for the 2026-2027 school year.

    Please email the registrar at asp@dmusd.org to withdraw your student from the After School Program or the Early Childhood Development Center.

    Processing fees will apply

  • How do I make changes to my account?

    Click here to go to your account.  From here you may manage your Authorized Pickups, update payment methods and more!

  • How do I report an absence?

    After School Program

    If your child will not be attending the ASP, please fill out the Google form to Report an Absence

    Early Childhood Development Center

    If your child will not be attending the ECDC Program, please fill out the Google form to Report and Absence

  • How much is tuition?

    After School Program

    Please find more information about our tuition on the ASP website under the registration tab HERE.

    Early Childhood Development Center

    Please find more information about our tuition on the ECDC website under the registration tab HERE.

  • Still haven't found what you are looking for?

    Check out the Eleyo Parent Guide for more answers

Still have questions?

Feel free to contact us with what's on your mind.